Carver Arena Rules

# Comprehensive Guide to Rules and Policies at Carver Arena Carver Arena, located at 201 SW Jefferson Avenue in Peoria, Illinois (ZIP 61602), is a premier venue within the Peoria Civic Center complex, hosting concerts, sporting events, and more for up to 12,000 attendees. To ensure a safe, enjoyable experience for all, the venue enforces a set of rules and policies. This in-depth guide covers key areas, drawing from official venue guidelines as of March 2026. Policies may vary by event, so check the event page or contact the venue for specifics. Always plan ahead, arrive early, and respect staff instructions. Note that the venue is cashless and has a clear bag policy to enhance security.

Accessibility

Carver Arena is committed to providing an inclusive environment for guests with disabilities, complying with the Americans with Disabilities Act (ADA). The venue offers accessible seating in various sections, including wheelchair-accessible areas and companion seats, which can be purchased through the Toyota Box Office or authorized ticket outlets. Elevators and ramps provide easy navigation throughout the facility, and accessible restrooms are available on all levels. Assistive listening devices and sign language interpreters can be requested in advance for certain events – contact guest services at least two weeks prior. For those with mobility needs, drop-off zones are located near main entrances, and wheelchair escorts may be available upon request. Sensory kits, including noise-canceling headphones and fidget tools, are provided free of charge at guest services to support neurodiverse attendees. If you require accommodations, email [email protected] or call the venue. The venue’s commitment extends to training staff on ADA compliance, ensuring pathways are clear of obstructions, and offering real-time captioning for select performances. Remember, service animals are permitted (see below), but emotional support animals are not.

Animals & Service Dogs

Pets and animals are generally prohibited at Carver Arena to maintain a safe and hygienic environment for all guests. However, service animals trained to assist individuals with disabilities are welcome in accordance with ADA guidelines. These animals must be under the handler’s control at all times, typically on a leash or harness, and are allowed in all public areas of the venue. Emotional support animals, therapy animals, or pets do not qualify as service animals and are not permitted. Upon entry, security may ask if the animal is required due to a disability and what tasks it performs, but they cannot request documentation or demonstrations. Handlers are responsible for the animal’s behavior and cleanup; any disruptive or unclean animals may be asked to leave. For events with flashing lights or loud noises, consider the animal’s comfort. If planning to bring a service animal, notify the venue in advance for any special seating arrangements. This policy ensures fairness while prioritizing accessibility.

Age Requirements

Age requirements at Carver Arena vary by event, but generally, all attendees, regardless of age, need a ticket unless specified otherwise. For most concerts and family shows, children under 2 years old may be admitted free if they sit on a parent’s lap, but this is not universal – check the event’s ticketing details. Events like sporting games or adult-oriented performances may require tickets for all ages or have minimum age limits (e.g., 18+ for certain concerts). Minors under 16 must be accompanied by an adult guardian. Proof of age, such as a government-issued ID, may be required for age-restricted events or alcohol purchases. The venue enforces these rules to promote safety and appropriate content exposure. Parents should review event ratings and consider noise levels or mature themes. Unaccompanied minors may be denied entry or escorted out.

Bag Policy

For enhanced security, Carver Arena enforces a strict clear bag policy. Each guest may carry one clear plastic, vinyl, or PVC bag no larger than 12″ x 6″ x 12″, or a one-gallon clear plastic freezer bag. Alternatively, a small clutch purse up to 5″ x 8″ is allowed. All other bags, including backpacks, duffel bags, or opaque purses, are prohibited. Exceptions include medical bags (e.g., for insulin or oxygen) and diaper bags (child must be present), which are subject to visual inspection. Bags will be searched at entry points, and non-compliant items must be returned to vehicles or discarded. This policy, implemented to speed up lines and reduce risks, is common in arenas nationwide but strictly upheld here. To avoid issues, purchase venue-approved clear bags from the gift shop or online in advance. Pro tip: Use clear bags for quicker entry, and leave unnecessary items at home or in your car.

Entry and Security

Entry to Carver Arena begins when doors open, typically 60-90 minutes before the event – check your ticket for exact times. All guests pass through security checkpoints with metal detectors and bag inspections. The venue has a no re-entry policy: once your ticket is scanned, you cannot leave and return without forfeiting access. This prevents disruptions and enhances safety. Arrive early to account for lines, especially during construction impacts (as of March 2026, entrances may be affected – visit the venue’s construction page for updates). Weapons-free policy is absolute; expect pat-downs if needed. Face coverings or health checks may apply based on current guidelines, though post-COVID mandates have eased. Security staff are trained to handle emergencies, and disruptive behavior can lead to ejection without refund. For smooth entry, have tickets ready on your phone or printed, and follow directional signage.

Food, Drink & Alcohol

Outside food and beverages are not permitted inside Carver Arena, except for medical necessities (e.g., baby formula) approved during bag checks. The venue offers a variety of concessions, including snacks, meals, and beverages at stands throughout the concourses. Alcohol is available for guests 21+ with valid ID; overconsumption can result in denial of service or removal. Responsible drinking is encouraged – designate a driver or use rideshare services. Water fountains are available, and reusable water bottles (empty, clear plastic) may be allowed under the bag policy. For premium events, suites offer catered options. Note that concessions are cashless, and prices are subject to change. This policy maintains cleanliness and supports venue revenue while ensuring options for dietary needs like gluten-free or vegan items – ask staff for details.

Payment Options

Carver Arena is a fully cashless venue, accepting only credit/debit cards, mobile payments (e.g., Apple Pay, Google Pay), and contactless methods at all points of sale, including concessions, merchandise, and parking. Cash is not accepted to streamline transactions and reduce contact. If you only have cash, reverse ATMs are available on-site to convert it to a prepaid card (fees may apply). This policy aligns with modern trends for efficiency and hygiene. Tickets can be purchased via credit card online or at the box office. For group sales or refunds, contact the Toyota Box Office. Ensure your payment method is ready to avoid delays.

Photography and Recording

Photography and recording policies depend on the event promoter. Generally, personal, non-flash photography is allowed for non-commercial use with small cameras or phones, but professional equipment (e.g., tripods, detachable lenses) is prohibited. Video recording and live streaming are often banned to protect performers’ rights and audience experience. For concerts, flash photography can distract artists and is not permitted. Check the event’s specific rules, as some artists enforce no-phone policies. Violators may have devices confiscated or be ejected. The venue encourages sharing memories on social media post-event but respects copyright laws.

Prohibited Items

To ensure safety, a wide range of items are prohibited at Carver Arena. This includes weapons of any type (firearms, knives, pepper spray), large bags (per bag policy), outside food/drinks, laser pointers, noisemakers, signs larger than 24″ x 36″, drones, fireworks, illegal substances, and professional recording devices. Other bans cover umbrellas, coolers, laptops, and any item deemed hazardous by security. A full list is available on the venue’s FAQ page. Prohibited items must be discarded or returned to vehicles; storage is not provided. This comprehensive list minimizes risks and ensures a pleasant atmosphere for all.

Smoking Policy

Smoking, including e-cigarettes and vaping, is strictly prohibited inside Carver Arena and the Peoria Civic Center, including all indoor areas, entrances, and within 25 feet of doors per Illinois law. Designated outdoor smoking areas may be available during events, but re-entry is not allowed, so plan accordingly. This policy promotes health and complies with clean air regulations. Violators face ejection and potential fines. For those quitting, resources are available via local health services. In addition to these, be aware of general etiquette: no fighting, excessive noise, or throwing objects. Lost and found is at guest services. Policies are subject to change; visit peoriaciviccenter.com for updates. By following these guidelines, you’ll contribute to a memorable experience at Carver Arena.