Frequently Asked Questions
What is the address of Carver Arena?
Carver Arena is located at 201 SW Jefferson Avenue, Peoria, Illinois 61602, United States of America.
What is the clear bag policy at Carver Arena?
Guests may carry one clear plastic, vinyl, or PVC bag not exceeding 12 inches by 6 inches by 12 inches, or a small clutch not exceeding 5 inches by 8 inches. Diaper bags and medical bags are permitted after inspection.
What items are prohibited at Carver Arena?
Prohibited items include bags larger than permitted sizes, backpacks, duffel bags, suitcases, pets (except service animals), weapons of any type, outside food or drinks, banners, signs, coolers, and alcoholic beverages. All items are subject to search.
Is parking available at Carver Arena?
Yes, parking is available in the Marquee Lot at 201 SW Jefferson Avenue and Fulton Lot. Spaces are first come, first served, with payment required by credit or debit card upon entry. Prepayment is not available.
What payment methods are accepted at Carver Arena?
The venue operates on a cashless basis. Credit and debit cards are accepted for parking, concessions, and box office transactions. Cash is not accepted.
When is the Toyota Box Office open?
The Toyota Box Office hours vary by event. It typically opens on event days for ticket sales and will call. Check the specific event page or contact the venue for exact times.
What is the ticket refund policy?
Tickets are generally non-refundable, except in cases of event cancellation or rescheduling. Policies may vary by event promoter. Review the terms at purchase or contact the box office for details.
Is Carver Arena accessible for individuals with disabilities?
Yes, the venue provides accessible seating, entrances, restrooms, and parking. Service animals are permitted. Contact the venue in advance for specific accommodations or to request assistance.
Can I bring outside food or drinks into Carver Arena?
Outside food and beverages are prohibited, except for factory-sealed water bottles or empty refillable bottles under one gallon, limited to one per guest. Exceptions apply for medical needs.
Is smoking permitted at Carver Arena?
Smoking, including electronic cigarettes, is not permitted inside the venue or within designated perimeter areas. Designated smoking zones may be available outside.
What is the weapons-free policy?
Carver Arena maintains a strict no-weapons policy. Firearms, knives, explosives, and any items deemed dangerous are prohibited. All guests are subject to security screening upon entry.
Are children required to have tickets?
Children aged two and older typically require a ticket for entry. Policies may vary by event. Lap seating for infants is not guaranteed. Check the event details for specifics.
Is re-entry allowed during events?
Re-entry is generally not permitted once guests exit the venue during an event. Plan accordingly for any needs outside the arena.
What should I do if I lose an item at Carver Arena?
Contact the venue’s lost and found department during or after the event. Provide a description of the item and your contact information. Items are held for a limited period.
How can I get directions to Carver Arena?
Carver Arena is at 201 SW Jefferson Avenue in downtown Peoria. Use major highways like I-74. Public transportation and ride-sharing services are available. Check the venue website for maps.